EXCHANGES

You may exchange the items purchased from Lempi´s Online Store within seven (7) calendar days at www.lempi.es  with the official invoice of your purchase. Items must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged. Any other product purchased from the Lempi Online Store which has been personalized or is part of special pre-order collections, is not subject to the Returns & Exchanges policy. Lempi will not be responsible for the shipping costs of the exchanged product.

RETURNS

If you would like to return an item purchased from the Lempi Online Store, you may do so within seven (7) working days following the date of delivery. You will be refunded the amount paid for the item within a period of five (5) days of receiving and approving the return. Lempi will refund the total cost of your order including shipping costs, but will not pay for the delivery cost of returning the item to our Warehouse. All you have to do is to contact us through our Contact form.

The article must be in perfect condition, and returned in their original packaging, along with all the accessories.

RIGHT OF WITHDRAWAL

As a customer based in the EU, under the Consumer Protection -Distance Selling Regulations 2000 (DSRs)- you have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received you order.

You must notify Lempi in writing of your wish to cancel the contract for your entire order under the DSRs any time after your order has been placed, up until 7 working days from the day after you received you order. Email clients@lempi.es

Please note that you must cover the cost of the return shipment and all items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order after accepting your will of cancellation and receiving the item in the required conditions.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.

Lempi reserves the right to charge the customer the direct cost of returning the product. Lempi will refund the amount paid for the product to your credit card or PayPal account with which you made the payment. Only the original purchaser of the product can request to make a return as the refund will be directly made to the card with which the payment was made.

Any product ordered from the Lempi´s Online Store which has been personalized cannot be returned or refunded.

Lempi will not be responsible or liable if any item you wish to return is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.

In the event an item bought online is deemed faulty, Lempi reserves the right to either repair, replace or refund the item at no additional cost to the customer within a period of 1 year after the date of purchase. Customers have a maximum period of 1 month to accept or dispute the solution proposed by Lempi (to repair, replace or refund the item) following the resolution date.

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